TERMS & CONDITION | TAPAUFest 2023

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TERMA & SYARAT / TERMS & CONDITIONS

‘TAPAUfest 2023′ (the “Festival”) jointly operated by TAPAUASIA SDN. BHD. (1373279-K) (the “Event Organiser”) to be held at Resort Tasik Raban (the “Festival Venue”) on 7th & 8th October 2023. These terms and conditions apply to the purchasers of tickets (“Tickets Holder”) to ‘TAPAUfest 2023’.

1. Macam mana nak redeem wristtag? How to redeem your wristtag?

E-ticket akan dihantar ke email anda setelah membeli tiket. Tunjukkan QR code yang terdapat dalam e-ticket itu (tak perlu cetak, boleh tunjuk melalui telefon pintar), untuk discan di kaunter dan anda akan diberikan wristband. An e-ticket has been sent to your email after purchasing the ticket. Show the QR code in the e-ticket (no need to print, show it on your phone) which will scanned at the counter for wristtag redemption.
2. Bolehkah saya tukar tangan untuk tiket? Can the ticket change hands?

Tidak boleh. Ini kerana setiap QR code mempunyai butiran anda. Sekiranya anda tidak dapat hadir dan ingin memberi tiket kepada orang lain, penganjur tidak bertanggungjawab sekiranya QR kod anda telah digunakan. No. This is because each QR code has your details. If you want to give your ticket to somebody else, the organiser will not be responsible if your QR code has been used
3. Adakah tiket festival termasuk tiket campsite? Is the campsite fees included in the festival ticket?

Tidak. Tiket campsite akan dijual berasingan dan akan diumumkan melalui www.TAPAUfest.asia atau social media kami (@tapaufest) No. The campsite is sold separately and will be announced through www.TAPAUfest.asia or our social media (@tapaufest)
4. Macam mana nak beli tapak campsite dalam Resort Tasik Raban? How do I purchase the campsite at Resort Tasik Raban?

Cara pembelian tapak campsite akan diumumkan di www.TAPAUfest.asia dan melalui social media (@tapaufest) dalam masa terdekat. Terdapat 100 tapak campsite yang akan dikendalikan oleh Santuy Travellers, manakala terdapat campsite untuk bikepackers yang dikendalikan Outsiders Bike. How to purchase the campsite will be announced soon. There will be 100 spots at the campsite by Santuy Travellers and for bickpackers there will be spots at the campsite by Outsiders Bikes.
5. Di mana tempat tinggal terdekat dari lokasi festival? Where are the closest accomodation to the festival venue?

Terdapat bermacam resort, homestay dan campsite dalam daerah Lenggong. Anda juga boleh bermalam di Kuala Kangsar (3o minit dari lokasi), Taiping (1 jam dari lokasi) dan Ipoh (1 jam setengah dari lokasi) There are resorts, homestays and campsites within the Lenggong district. You can also spend the night in Kuala Kangsar (30 mins away), Taiping (1 hour away) and Ipoh (1 hour away)
6. Berapa jauh lokasi festival dari Kuala Lumpur? How far is the venue from Kuala Lumpur?

Resort Tasik Raban, Lenggong, Perak terletak 220km dan lebih kurang 3 jam melalui kereta dari Kuala Lumpur. Resort Tasik Raban, Lenggong Perak is 220km away and about 3 hours drive from Kuala Lumpur.
7. Parking macam mana? How’s the parking?

Terdapat parking limited di sekitar Resort Tasik Raban. Kami akan menggunakan bantuan Majlis Daerah Lenggong dan RELA untuk mengawal laluan trafik berjalan lancar dan menyediakan shuttle van untuk mereka yang parking di luar Resort Tasik Raban. Anda tidak dibenarkan untuk parking di dalam kawasan Resort Tasik Raban untuk memberi laluan bagi pengujung festival yang akan berjalan untuk menikmati TAPAUfest dan untuk memberi laluan untuk ambulans sekiranya berlaku sebarang kecemasan. Anda sangatlah digalakkan ‘carpool’ bagi mengelakkan masalah parking dan trafik. There are limited parking around Resort Tasik Raban. Majlis Daerah Lenggong along with RELA will be in charge of ensuring traffic flow and providing shuttle van to transport those parked outside of Resort Tarik Raban. You are NOT ALLOWED to park inside Resort Tasik Raban to give way for festival goers to walk and enjoy TAPAUfest and also to give way to ambulance in case of any emergency. You are highly encouraged to carpool to avoid traffic and parking issues.
8. Macam mana kalau saya nak datang melalui pengangkutan awam? How do I get there with public transportation?

Kami sarankan melalui keretapi KTM dan berhenti di Kuala Kangsar (30min dari lokasi). Kami akan berusaha untuk menyediakan shuttle van dari stesen Kuala Kangsar ke lokasi. Jadual masa pickup akan diumumkan. You can take the KTM train and stop at Kuala Kangsar (30mins from venue). We will try to provide shuttle van from Kuala Kangsar station to the venue. The pickup timing schedule will be updated.
9. Jam berapa persembahan di PENTAS bermula? What time does the performance start?

Persembahan di PENTAS bermula jam 5 petang hingga 11.30 malam. Performance at PENTAS will begin from 5pm – 11.30pm.
10. Apa lagi aktiviti selain persembahan muzik? What activities other than live music performance?

Melawat tempat-tempat menarik di Lenggong. Visit interesting places in Lenggong. Makan dan minum di WARUNG. Eat and drink at WARUNG Shopping dan santai di PASAR. Shopping and chill at PASAR Workshop dan screening di khemah BENGKEL dan LAYAR. Workshops and screening at BENGKEL and LAYAR tent. *semua info akan dikemaskini dan dikongsi di www.TAPAUfest.asia atau di social media kami (@tapaufest) / all info will be updated and shared at www.TAPAUfest.asia or our social media (@tapaufest)
11. Bolehkah saya bawak anak kecil ke TAPAUfest?

Kami tidak menggalakkan kanak-kanak berusia 7 tahun ke bawah untuk hadir atas sebab keselamatan dan keselesaan. Namun kami akan membenarkan semua kanak-kanak berusia 12 tahun ke bawah masuk secara percuma dengan syarat kanak-kanak tersebut wajib ditemani oleh ibu bapa yang bertanggungjawab sepenuhnya terhadap keselamatan dan keselesaan jagaan mereka dalam masa yang sama menghormati keselesaan pengunjung festival yang lain. We dont encourage kids below the age of 7 to join the festival for safety and comfort reasons. However we will allow any kids below the age of 12 to enter for free as long as they are accompanied by their parents who are fully responsible for their safety and comfort at the same time are remain respectful of the comfort of other festival goers.